⨉How secure is delivery?
We ship all of our packages directly from our store in unbranded, discreet padded envelopes or boxes. All packages use the name “Mullen Brothers”, so they in no way indicate that there are valuables contained inside.
If you choose an insured shipping option, all packages are insured by the US Postal Service and our jewelry store insurance company for complete coverage and peace of mind.
+How do I get a refund?
Refunds are accepted within 30 days of purchase and our full refund policy can be found here.
+If I’m not happy with an item, how do I return or exchange items?
With some clear exceptions, returns & exchanges are accepted within 30 days of purchase and our full returns & exchanges policy can be found here. If you ever have a question, please also feel free to call the store, or send us an email. We’re here to help.
+I am confused about ring styles and diamond shapes, how can I find out more?
Don’t worry, we can help! We recommend booking a free, no obligation viewing meeting that’s conducted through either Zoom or Skype. We can talk you through the different ring styles and diamond shapes to help you get it just right. You can book your consultation here.
+How do I know which engagement ring is best for my girlfriend?
Don’t panic, we can help! We recommend booking a free, no obligation viewing meeting that’s conducted through Zoom or Skype. We can talk you through the different ring styles and diamond shapes to help you get it just right, based on your girlfriends style and preferences. Having helped thousands of customers select engagement rings over the years, we can help you take any hints she’s given, no matter how small, and match them with a style you’ll both love, at the price that works in your budget. You can book your consultation here.
+How much should I spend on an engagement ring?
This is an age old question, but the key should be about finding a ring the suits both your partner's style and your budget. By booking a free, no obligation viewing meeting that’s conducted through Zoom or Skype, our expert jewelers can show you a range of options at different budgets.
Our diamond engagement rings start at just $499. After a 30 minute consultation, you’ll understand all the options available, and exactly how much you’ll need to budget to purchase a ring you’ll be proud to give. You can book your consultation here.
+How do I know which ring size I need to buy?
We’ve created this handy blog to show you how to get the correct ring size for you or a loved one. We recommend getting a ring equal to, or slightly larger than, you think she’ll need. Most of our engagement rings come in a size 6.5 by default, and can be sized anywhere from a 4.5 to a 8.5 without any issue.
So while we always want to try and get the ring size correct the first time. Even if you get it wrong, we can make it right!
+Can I design my own ring?
Absolutely – with our 100 years experience, we’ve worked with thousands of clients to create their perfect engagement ring, wedding band or custom jewelry piece. Book a free online consultation today to discuss your design.
We feature both traditional wax hand carving, and state of the art computerized CAD design, to give you as many options as possible. We also have access to laser engraving services available to personalize any design.
+Can I get my purchase engraved?
Dependent on the product purchased from Mullen Bros. Jewelers, our in-store engraver will engrave or personalize your jewelry piece. More advanced laser engraving services, such as fingerprints or custom handwriting engraving are also available. For specific requests, simply contact us with your requirements or drop into our store.
+Do you offer financing options for jewelry?
Yes, we always have interest free financing and layaway plans available to help you afford the jewelry of your dreams. You can find out full details via our financing page.
+How are Mullen Jewelers different to other online jewelry stores?
The largest difference between ourselves and other online jewelry stores, is that we are also a real physical jewelry store in Massachusetts, and have been for over a century. Your emails and phone calls are always answered by an owner, or full-time store employee, and never routed through a customer service department.
We are blessed to have a full-time and very talented goldsmith with over 30 years of experience at the bench. Her name is Sue Howard, and she handles all repairs, custom designs and stone setting. She is available anytime by phone.
We make sure to keep our pricing and selection extremely competitive with other online stores, however, at Mullen Jewelers you get the added benefit of working with a store owner on all major purchases. This includes video chat and direct phone and email access.
We understand how important each and every jewelry purchase is, and we have for over 125 years.
+How are Mullen Jewelers different from other local or mall jewelry stores?
With 5 generations of experience, there is no more qualified store to trust with your jewelry purchase. We maintain a small, 7 person staff, 3 of whom are Mullen’s, to ensure that you always receive a first class customer service experience. Everytime you walk through our doors, you will be working with an experienced member of our staff, and an owner is always available.
We credit our continued success, in large part to the relationships we are able to form with our customers. We strive to get to a place a trust with honest information, straight-forward, no-haggle pricing, and an unending commitment to treat you the way we’d wish to be treated.
+Who are Mullen Bros. Jewelers?
We’re a long established, single family run business based in Swansea, MA. We were founded in 1893, in Fall River, MA, by an immigrant textile mill worker turned door-to-door salesman, Joseph F. Mullen. He started our business on a foundation of fairness, compassion, obsessive customer service, and we try our best to maintain that tradition everyday. To see our full story and learn about our business, take a look at our about us page.
+Does Mullen Bros. Jewelers use discount codes or discount coupons?
At Mullen Bros. Jewelers, we believe in pricing our jewelry fairly the first-time and never use phony discounts or sales gimmicks. Therefore, we do not use year round discount codes or discount coupons. However, we know you love a great deal and frequently offer special promotions, heavily discounted sales items, and giveaways alongside our year round competitive prices. The best way to stay up to date with our current promotions is to follow us on Facebook.
+Do you offer diamond inspections?
Absolutely, and we recommend inspections of diamond jewelry every 6 months. There is never a charge for inspections and cleanings, whether your item was originally purchased from us or not, and you can take advantage of our professional clean and check as often as you wish. Free of charge, we inspect the prongs to help prevent any possible damage or loss of your gemstones.
+Do you offer insurance appraisals on your products?
Yes – we’re always happy to provide you with a free, written insurance appraisal for any item purchased from us, by our owner and Registered Jeweler, trained and certified by the American Gem Society (AGS).
If you wish to sell your jewelry, we will offer you a free, no obligation verbal offer for purchase.
For any items not purchased from us, we will provide you with a comprehensive, written appraisal good for insurance, or private sale, at a fee of $75 per hour, with a 1 hour minimum charge. We can typically appraise 1-2 items per hour, depending on rarity and complexity.
+Do you offer customizations or custom work?
We have many options for customizations, either by creating a brand new piece, or working with your existing jewelry. The best way to find out more is to book a free, virtual viewing meeting with one of expert jewelers. Click here to book yours.
+Do you offer watch overhauls?
Yes. All of our watch overhauls are performed either by a local watch expert, or shipped back to the original designer. We are currently authorized retailers for Citizen Watch, Movado, and Michael Kors, however, we can repair all brands and makes of watches. Full details can be found on our policies page.
+Do you offer mantle or grandfather clock repair?
We do not offer clock repair services. We are able to replace batteries, and perform basic repairs on quartz movement clocks. However, we are unable to repair mechanical clocks. At this time, our local clock repair referrals have retired, and we have been unable to find a new reliable repair person.
+Do you buy gold and jewelry?
We buy gold, silver, platinum and diamonds in all shapes sizes and colors. Don’t worry if the pieces are broken, mismatched, out of style or completely destroyed – they’ll likely be worth something in cash. We are happy to work with you in determining what pieces are simply costume jewelry, and which have a recycling value. Our goldsmith is also available to assist in repairing or custom designing new jewelry from our existing pieces.
+Do you offer jewelry restyling?
Yes – we’re always happy to refresh a piece of jewelry to help you fall in love with it again. Just bring it into store or contact us via our contact page with images and your request.
+Do you offer jewelry repair?
With over 30 years of experience, our highly skilled goldsmith, Sue Howard, has mastered all aspects of jewelry repair. We feature a state of the art laser welder, in additional to traditional repair techniques.
+Do you offer watch repair?
Watch battery replacement, watch strap replacement and repair, as well as quartz movement replacement repairs can be completed the premises. Watch battery replacements cost $10, and are done while you wait.
+Do you offer pearl and bead restringing?
After initial cleaning by Mullen Bros. Jewelers, we restring and necklaces and bracelets to your exacting requirements.