Policies at Mullen Jewelers


We offer a flexible layaway plan for any item you desire. We do require an initial 20% deposit of the total purchase including tax. The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Expired layaways will receive an in store credit for monies received.


Mullen Bros. Jewelers offers financing through Wells Fargo (we have all the usual free interest programs if necessary) "Same as cash" and other payment plans are available to fit your needs.


We offer gift certificates in any denomination.


Most returns & exchanges are accepted within 30 days of purchase. Certain special orders and altered items may be non-returnable.


Refunds are accepted within 30 days of purchase. All refunds must be “in new condition” and accompanied by your original receipt or a copy of it. We do not offer returns or refunds on Estate and Clearance items. Refunds are subject to restocking fees if alterations have been performed and/or if the item needs polishing. If a ring has been sized from it's stock size, that charge is non-refundable.


We recommend bringing us your diamond jewelry for inspection every 6 months. We will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.


We are happy to provide you with a free insurance appraisal on your purchase. Appraisals are performed by our Certified Gemologists trained by the Gemological Institute of America (GIA) & the American Gem Society (AGS). 


All custom jewelry is nonrefundable and requires a 40% deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction.


Watch overhauls are warranted for 1 year. The warranty does not cover watches that have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of the overhaul. There are no warranties on crystals, stems or crowns, or watchbands. Once a water resistant watch has been opened to change the battery, it may no longer retain its water resistance; Mullen Bros. does not warranty any water resistant watch against leakage after a battery change.