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      Mullen Brothers Mullen Brothers
      • Engagement & Wedding
      • Shop Fashion Jewelry
      • Shop Diamond Jewelry
      • Vintage & Estate Jewelry
      • Clearance Sale
      • Customer Service
      • Categories
      • Engagement Rings
      • Womens Wedding Bands
      • Mens Wedding Bands
      • Wedding Day Jewelry
      • Style
      • Halo
      • Vintage
      • Classic
      • Solitaire
      • Unique
      • Diamond Shape
      • Round
      • Princess
      • Cushion
      • Oval
      • Other Fancy Shape Cuts
      • Collections
      • Gabriel & Co. Engagement Rings
      • Noam Carver Engagement Rings
      • Engagement Rings Under $3000
      • Top 20 Engagement Rings
      • Bleu Royale Wedding Rings
      • Lashbrook Wedding Rings
      • Lab Grown Diamond Jewelry
      • Shop by Price
      • Under $500
      • $500-$1000
      • $1000-$2000
      • $2000-$5000
      • Our Diamond Jewelry
      • Diamond Anniversary Bands
      • Diamond Bracelets
      • Diamond Earrings
      • Diamond Fashion Rings
      • Diamond Necklaces
      • Shop by Designers
      • Gabriel & Co. Fine Jewelry
      • Mullen Jewelers Signature Diamond Jewelry
      • Rhythm Of Love
      • Twogether
      • Information
      • FAQ's
      • Our Story (History & About)
      • Our Swansea Store
      • Store Policies
      • Customer Testimonials
      • Services
      • Jewelry Repair
      • Jewelry Warranty
      • Custom Jewelry Design
      • Financing
      • Appraisals
      • We Buy Gold
      • Get in Touch
      • Book an Online Consultation
      • Book an Instore Appointment
      • Contact Us
      • Community
      • Blog
      • Manage Account

      Our Policies

      Our service and commitment to you

      ⨉LAYWAY

      We offer a flexible layaway plan for any item you desire. We do require an initial 20% deposit of the total purchase including tax. The payments thereafter may be made at your convenience in accordance to the terms. Alterations & adjustments, such as ring sizing, will be made at balance payoff. Expired layaways will receive an in store credit for monies received.

      +FINANCING

      Mullen Bros. Jewelers offers financing through Wells Fargo (we have all the usual free interest programs if necessary) "Same as cash" and other payment plans are available to fit your needs.

      +RETURNS & EXCHANGES

      Most returns & exchanges are accepted within 30 days of purchase. Certain special orders and altered items may be non-returnable. 

      +REFUNDS

      Refunds are accepted within 30 days of purchase. All refunds must be “in new condition” and accompanied by your original receipt or a copy of it. We do not offer returns or refunds on Estate and Clearance items. Refunds are subject to restocking fees if alterations have been performed and/or if the item needs polishing. If a ring has been sized from it's stock size, that charge is non-refundable.

      +DIAMOND INSPECTION

      We recommend bringing us your diamond jewelry for inspection every 6 months. We will inspect the prongs to help prevent any possible damage or loss of your gemstones. This inspection service is free.

      +APPRAISAL

      We are happy to provide you with a free insurance appraisal on your purchase. Appraisals are performed by our Certified Gemologists trained by the Gemological Institute of America (GIA) & the American Gem Society (AGS). 

      +CUSTOM WORK

      All custom jewelry is nonrefundable and requires a 40% deposit before the work begins. Full payment upon receipt of custom work will denote the client’s complete satisfaction. 

      +WATCH OVRHAULS

      Watch overhauls are warranted for 1 year. The warranty does not cover watches that have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or broken parts which were not necessary to replace at the time of the overhaul. There are no warranties on crystals, stems or crowns, or watchbands. Once a water resistant watch has been opened to change the battery, it may no longer retain its water resistance; Mullen Bros. does not warranty any water resistant watch against leakage after a battery change.

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      Mullen Bros. Jewelers

      508-673-2251

      167 Swansea Mall Dr,
      Swansea, MA 02777

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